Stonly

What is Stonly?

Your product or service enables customers to become more successful through interactive guides that can be embedded anywhere. It improves the customer experience and eliminates inefficiencies at every touchpoint by providing better agent guidance and customer self-service. Agents can support customers faster and more consistently with powerful agent guides integrated into the help desk software, while customers can self-solve more issues on their own with interactive self-serve help right where they need it

Highlights

• Multilingual knowledge base management software that helps businesses of all sizes manage document versions, configure permission rights, and handle SEO optimization on a centralized platform
• Support teams can build searchable, interactive, and modular step-by-step guides to optimize the overall user experience
• Administrators can set up custom branded knowledge bases and gain insight into customers' content usage and drop-off rates
• Built-in chat widgets enable staff members to route tickets and resolve queries by providing contextual help, troubleshooting guides, and contact forms
• Offers an API for integration with various third-party solutions, such as Zapier, Freshdesk, Zendesk, and Intercom
• Allows supervisors to offer self-service issue resolution by identifying and embedding interactive guides for the most searched topics across existing help center articles