What is SurveySparrow?
SurveySparrow is an experience management platform that bundles Customer Experience and Employee Experience tools. It offers a diverse range of survey capabilities, including chat-like surveys, classic surveys, offline surveys, NPS surveys, and 360 assessments. The platform enables users to create and distribute engaging, mobile-first surveys that deliver a conversational user experience, aiming to increase survey completion rates by up to 40
Highlights
- Chat-like surveys that switch from static to dynamic conversations
- Offline surveys and an offline survey app for data collection in remote, internet-free areas
- NPS surveys, word clouds, and sentiment analysis to measure and analyze customer sentiment
- 360 assessments for evaluating employee performance and creating personal development plans
- Multilingual survey support and a wide range of question types to gather diverse data
Platforms
- Desktop Mac
- Mac
- Mobile Android
- On-Premise Windows
- Desktop Linux
- Mobile iPhone
- Desktop Windows
- iPhone
- Desktop Chromebook
- iPad
- Cloud, SaaS, Web-based
- Web-based
- Mobile iPad
- On-Premise Linux
- Android
Languages
- Arabic
- Bengali
- Bosnian
- Bulgarian
- Catalan
- Czech
- Welsh
- Danish
- German
- Greek
- English
- Estonian
- Basque
- Persian
- Finnish
- French
- Irish
- Hebrew
- Hindi
- Croatian
- Hungarian
- Armenian
- Indonesian
- Icelandic
- Italian
- Japanese
- Kannada
- Georgian
- Korean
- Latvian
- Lithuanian
- Malayalam
- Marathi
- Macedonian
- Malay
- Dutch
- Norwegian
- Punjabi
- Polish
- Portuguese
- Romanian
- Russian
- Slovak
- Slovenian
- Spanish
- Albanian
- Serbian
- Swahili
- Swedish
- Tamil
- Telugu
- Thai
- Turkish
- Ukrainian
- Vietnamese
- Chinese (Simplified)
- Chinese (Traditional)
- Tonga (Tonga Islands)
Features
Email/Help Desk
Phone Support
Chat
In Person
FAQs/Forum
Live Online
24/7 (Live rep)
Knowledge Base
Webinars
Videos
Documentation