What is tawk.to?
tawk.to is a comprehensive live chat and messaging solution that enables businesses of all sizes to connect with customers through a mobile application or integrated seamlessly on their website. The platform provides a suite of features to facilitate effective customer communication and engagement, including real-time monitoring, customizable chat widgets, a built-in ticketing system, canned responses, and performance analytics
Highlights
- Real-time customer monitoring and chat functionality across website and mobile app
- Customizable chat widgets and pages to match brand identity
- Built-in ticketing system for managing customer inquiries and support requests
- Canned responses and shortcuts to streamline common customer interactions
- Performance analytics and customer sentiment tracking to optimize engagement
Platforms
- Safari
- Chrome OS
- Desktop Mac
- Desktop Linux
- Wordpress
- Desktop Chromebook
- iPhone
- Linux
- Internet Explorer
- iPad
- Android
- Windows
- Mobile iPad
- Online
- Desktop Windows
- On-Premise Linux
- On-Premise Windows
- Google Chrome
- Mac
- Cloud, SaaS, Web-based
- Web-based
- Mobile iPhone
- Mobile Android
Languages
- English
- Dutch
- French
- German
- Indonesian
- Italian
- Portuguese
- Russian
- Spanish
- Turkish
- Ukrainian
- Arabic
- Bulgarian
- Catalan
- Czech
- Danish
- Finnish
- Hindi
- Hungarian
- Korean
- Polish
- Romanian
- Slovak
- Swedish
- Vietnamese
- Chinese (Traditional)
Features
Helpdesk ticketing
Online chat
Chat history
Live chat for websites
Customer service
Live Support Chat
Visitor tracking
Triggers