TeamSupport

What is TeamSupport?

TeamSupport is a comprehensive enterprise-class customer service and help desk solution designed specifically for B2B organizations. It provides a wide range of features to manage the entire post-sale customer experience, empowering businesses to enhance customer relationships, drive revenue growth, and reduce churn

Highlights

• Visibility of the entire customer: TeamSupport offers a robust customer database, allowing teams to access detailed customer information and history, enabling proactive customer service
• Collaborative customer support: The platform facilitates seamless team collaboration, enabling staff to draw on each other's expertise to provide the best solutions for customers
• Omnichannel support: TeamSupport integrates email handling, customer portals, and real-time digital conversations through messaging and live chat, providing customers with a unified support experience
• Customer data and analytics: The software offers advanced customer data and analytics tools, including account trend analysis and satisfaction scoring, to help businesses gain deeper insights into their customers.