TOPdesk

What is TOPdesk?

TOPdesk is a comprehensive service management platform that enables medium, large, and multinational organizations to efficiently manage their IT, Facilities Management, and HR help desks. With over 25 years of experience and 4,500+ customers worldwide, TOPdesk seamlessly integrates multiple support processes in a single system, facilitating collaboration among departments and delivering better customer service through Shared Service Management

Highlights

• Incident Management: Categorize and prioritize incoming requests, and automatically assign tasks to the right agent. Notify end users when their tickets are solved
• Asset Management: Track the organization's assets, see who is using them, and understand their connections. The software comes with customizable asset templates
• Knowledge Management: Capture critical knowledge from agents and make it accessible to the entire organization through the Knowledge Base
• Reporting: Create a Dashboard to monitor key metrics, enabling the identification of bottlenecks and the tracking of the department's performance
• Self-Service Portal: Provide end users with a centralized platform to log tickets, access FAQs and knowledge articles, and check the status of their requests, increasing transparency and customer satisfaction.