Totango

What is Totango?

Totango is a comprehensive customer success platform that empowers businesses to drive higher customer acquisition, lower churn, and faster growth through data-driven insights and automated engagement. By integrating data from various sources, including CRM, billing, and application usage, Totango provides a 360-degree view of customer health and behavior, enabling companies to proactively identify and address customer needs

Highlights

• Real-time activity and conversion streams: Totango captures and analyzes a continuous stream of user activities, sign-ups, purchases, upgrades, and cancellations, providing businesses with a granular understanding of customer engagement
• User-level tracking: The platform tracks individual user actions, application module usage, unique users, activity sessions, and time between sessions, empowering businesses to personalize their customer engagement strategies
• Comprehensive customer health analytics: Totango offers advanced analytics, including account status breakdowns, cohort analysis, and engagement scores, to help businesses identify at-risk customers and opportunities for growth
• Prebuilt customer success programs: Totango provides pre-configured, industry-best-practice programs that can be easily customized to the business, accelerating time-to-value and driving key customer success outcomes.