Twilio

What is Twilio?

Twilio empowers businesses to seamlessly integrate phone, VoIP, and messaging capabilities into their web, desktop, and mobile applications. The platform abstracts the complex telecommunications infrastructure, exposing a global cloud-based API that developers can leverage to create robust, scalable communication systems. As a user's application scales up or down, Twilio automatically adapts, ensuring uninterrupted service without the need for long-term contracts or complicated pricing structures

Highlights

• Globally accessible cloud API enabling flexible integration of communication features
• Seamless scalability to accommodate changing application usage demands
• Ability to augment existing contact centers with remote agents, new channels, or intelligent IVR and chatbot functionality
• Leverage existing web development skills to solve complex communication challenges