What is Ultimate?
Ultimate.ai is a customer support automation platform that leverages artificial intelligence to enable global brands to scale their customer service operations. The platform integrates with leading customer support tools, including Salesforce, Zendesk, and Freshdesk, to automate customer conversations and repetitive processes. Using natural language processing (NLP) technology, the Intelligent Virtual Assistant can handle inquiries and tasks 24/7 across chat, email, and social channels, delivering exceptional customer experiences at scale
Highlights
- Integrates with major customer support platforms
- Automates customer conversations and repetitive processes using AI
- Enables 24/7 support across chat, email, and social channels
- Offers digital outsourcing with a flat monthly price and 24-72 hour turnaround
Platforms
- Software as a Service (SaaS)
- LiveAgent
- Salesforce.com
- Self-Hosted
- Zendesk Chat
- Web
- Freshdesk
- Genesys
- Online
- Zendesk
- SAP HANA
- Freshchat
Languages
- English
- Arabic
- Bengali
- Bulgarian
- Catalan
- Czech
- Danish
- German
- Greek
- Estonian
- Finnish
- French
- Irish
- Galician
- Hebrew
- Hindi
- Croatian
- Hungarian
- Icelandic
- Italian
- Japanese
- Kurdish
- Latvian
- Lithuanian
- Dutch
- Norwegian
- Polish
- Portuguese
- Romanian
- Russian
- Slovak
- Slovenian
- Spanish
- Swedish
- Turkish
- Ukrainian
- Urdu
- Chinese (Simplified)
- Chinese (Traditional)
Features
Customer service
Email automation
Customer Analytics