Upscope

What is Upscope?

Upscope is a powerful co-browsing solution that simplifies live customer support through seamless screen-sharing. It integrates with popular live chat services like Intercom and Zendesk, allowing support agents to interact with user screens in real-time, providing a more engaging and effective support experience Upscope's capabilities make it a valuable tool for a wide range of industries, including payroll and HR, financial services, insurance, CRMs, legal software, logistics, healthcare, and SaaS companies. These businesses use Upscope to support and onboard less tech-savvy customers through their interfaces, or to sell financial products by co-browsing with customers on the phone or desktop

Highlights

• One-click, no-download screen sharing: Agents can see the user's screen and interact with it directly, without requiring any downloads or installations
• Mouse control and navigation: Agents can click and scroll on the user's screen, guiding them through tasks and resolving issues efficiently
• Seamless integration with live chat and phone systems: Upscope integrates with popular platforms like Intercom, Zendesk, and existing phone systems, providing a cohesive support experience
• Secure and limited access: Upscope's co-browsing feature is securely limited to the user's browser, ensuring privacy and data protection.