What is UserEcho?
UserEcho is an all-in-one customer support platform that enables businesses to quickly establish a modern online community to engage with and support their customers. The platform includes a support forum with voting capabilities for idea submissions, a helpdesk system, a knowledge base, and a live chat feature - all within a single intuitive interface
Highlights
- pport forum with voting for customer ideas and feedback
- Integrated helpdesk and multi-agent ticketing system
- Knowledge base for sharing information and solutions
- Live chat functionality for real-time customer support
- Multi-language support for knowledge base articles
Platforms
- Web-based
- Mac
- Linux
- Mobile iPad
- Cloud, SaaS, Web-based
- iPad
- Online
- Mobile Android
- Windows
- Desktop Mac
- On-Premise Linux
- iPhone
- Desktop Windows
- On-Premise Windows
- Desktop Chromebook
- Mobile iPhone
- Desktop Linux
- Software as a Service (SaaS)
Languages
- English
- Arabic
- Danish
- German
- Persian
- French
- Hebrew
- Norwegian
- Polish
- Russian
- Spanish
- Ukrainian
Features
Knowledge Management
Customizable
Salesforce integration
Live Support Chat