What is UseResponse?
UseResponse is a comprehensive customer support and feedback suite that empowers organizations to better understand and serve their customers. Integrating an omni-channel help desk, community feedback system, live chat with chatbot capabilities, and a robust knowledge base, UseResponse offers a seamless and efficient way for companies to manage customer interactions and gather valuable insights
Highlights
- Omni-Channel Help Desk: Enables companies to provide support across multiple communication channels, ensuring customers can reach out through their preferred method
- Community Feedback System: Allows customers to share ideas, report issues, and provide feedback, enabling organizations to collect and act on valuable customer-driven insights
- Live Chat with Chatbot: Combines real-time human support with smart automation, allowing companies to offer immediate assistance and address common customer queries
- Knowledge Base: Provides a centralized repository of information, empowering customers to find answers and solutions on their own, reducing the burden on support teams.
Platforms
- Desktop Windows
- Mobile Android
- On-Premise Windows
- Mac
- Linux
- Mobile iPhone
- Windows
- On-Premise Linux
- Mobile iPad
- Desktop Mac
- Desktop Linux
- Web
- Desktop Chromebook
- Cloud, SaaS, Web-based
- Web-based
Languages
- German
- English
- French
- Japanese
- Dutch
- Russian
- Spanish
- Thai
- Chinese (Simplified)
- Chinese (Traditional)
Features
SLA ManagementReports and Analytics
Import / Export Objects & Users
Community Portals
Private Communities
Self-hosted and SaaS
Live Chat
Custom Statuses
Multilingual Support
Knowledge Base
Canned responses
Interface customization
Anonymous Feedback & Votes
Public and private product development roadmaps
Macros
Feedback System (Ideas, Questions, Problems)
Single Sign-On
Smart Votes
Automation and triggers
Custom Reports
Voting System
Multi-Forums & Multi Branding