Userlike

What is Userlike?

Userlike is the leading software solution for customer messaging and support automation in Germany. It provides a unified messaging platform that allows companies to receive and manage customer inquiries from various channels, including website chat, WhatsApp, Facebook Messenger, and Telegram, all in a central inbox. The software offers a range of professional service features, such as voice messages, live translations, and intelligent routing, to enhance the customer experience

Highlights

• Central Messaging Inbox: Consolidate customer communication from multiple channels (website chat, WhatsApp, Facebook Messenger, Telegram, etc.) into a single, centralized inbox
• Multichannel Messaging: Enable customers to connect with your business through their preferred messaging channels, including website chat, WhatsApp, and more
• Conversational Features: Offer customers the ability to continue conversations at a later time, just like their favorite messaging apps
• Video Calls and Screen Sharing: Seamlessly transition from a chat to a browser-based video call with screen sharing for complex inquiries or product demonstrations
• Automation Hub: Leverage AI-powered chatbots, smart FAQ pages, and interactive contact forms to automate up to 70 of your digital customer service
• Data Protection and Security: Prioritize data protection with secure German-based servers and GDPR-compliant features, ensuring the safety of your customers, employees, and company
• Flexible Scalability: Adapt the software to your business goals, making it suitable for companies of all sizes, from small and medium-sized businesses to large corporations.