Video Service Desk

What is Video Service Desk?

This video conferencing solution empowers businesses with a wide range of features to enhance their customer interactions and streamline their operations. At its core, it provides live chatting, call routing, note-taking, and agent monitoring capabilities, enabling businesses to offer seamless and personalized support to their clients.

Highlights

• Live Voice and Video Chat Button: A no-coding, easily integrated button that allows website visitors to initiate voice or video calls with the business
• File Sharing and Screen Sharing: Enables smooth collaboration and information exchange during live sessions
• Customizable Contact Forms: Businesses can tailor the appearance and branding of the call button to match their website and brand identity
• Intelligent Call Routing: Calls can be routed based on agent skills, languages, location, or availability to ensure the most efficient and effective handling of customer inquiries
• Call Notifications and Monitoring: Businesses can stay informed about incoming calls and monitor the status of their agents through email notifications and a comprehensive dashboard.