What is Vitally?
Vitally is a product analytics platform designed to empower Customer Success teams in B2B SaaS companies. The platform enables companies to track critical product metrics for customer retention, measure the impact of their Customer Success process on those metrics, and uncover potential upsell opportunities and churn risks. Vitally requires no engineering effort and can be set up by anyone on the post-sales team, allowing for quick and seamless implementation.
Highlights
- Tracks critical product metrics for customer retention
- Measures the impact of the Customer Success process on key metrics
- Identifies upsell opportunities and churn risks
- Integrates with the existing tech stack to unify customer-facing data
- Provides detailed account and user status analysis, including Health Scores
- Standardizes Customer Success processes with project management tools
- Automates Notifications and Playbooks to scale operations
- Offers actionable Reports and Dashboards to surface Customer Success wins