What is Vivantio?
The Vivantio Platform is an IT service management solution designed to cater to the diverse needs of enterprises. Its flexible architecture and robust integration capabilities enable organizations to seamlessly collaborate, support end-customers, and future-proof their investment. The comprehensive business rules engine enhances service automation, streamlining processes such as ticket routing, escalation, scheduling, and workflows to improve efficiency and reduce customer wait times. The report engine offers configurable dashboards, reports, and data integration capabilities, allowing organizations to leverage their data for informed decision-making. Vivantio's scalable design accommodates the requirements of large, multi-site organizations, enabling them to consolidate multiple service teams and systems into a unified platform, thereby improving communication and delivering better service to customers. Founded in 2003, Vivantio is a trusted partner, offering cost-effective solutions through flexible licensing to empower businesses in achieving service excellence
Highlights
- Flexible architecture and robust integration capabilities to enable seamless collaboration and future-proof investment
- Comprehensive business rules engine to enhance service automation and optimize workflows
- Configurable report engine with integration capabilities for data-driven decision-making
- Scalable design to accommodate the needs of large, multi-site organizations and consolidate multiple service teams and systems