What is Webex Meetings?
Webex Experience Management is a comprehensive solution that empowers customer-facing brands to track, measure, and enhance customer delight through real-time, omni-channel analytics and sentiment mapping. This customizable, SaaS-based platform enables brands to monitor key metrics like Net Promoter Score and Customer Delight Score, uncover actionable insights for improving customer experience, and address issues as they arise across various customer touchpoints. With a rapid implementation timeline of just 30 minutes, the product can be seamlessly deployed globally, allowing brands to gain a unified view of customer sentiment and take swift action to drive customer satisfaction
Highlights
- Real-time, omni-channel customer experience analytics and sentiment mapping
- Customizable platform to track and measure key metrics like Net Promoter Score and Customer Delight Score
- Discover actionable insights for improving customer experience
- Address issues as they happen across multiple customer touchpoints
- Global deployment in just 30 minutes
Features
Feedback collection
Customer Analytics