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Whatfix

Provides in-app guidance to users, reduces support queries, and improves onboarding.

Made by Whatfix

  • Email/Help Desk

  • Phone Support

  • Knowledge Base

  • Chat

  • FAQs/Forum

What is Whatfix?

Whatfix is a comprehensive digital adoption platform that empowers organizations and users to maximize the benefits of software. It acts as an interactive overlay on any application, delivering real-time guidance, self-help support, and user feedback to drive software adoption, increase productivity, and leverage data-driven insights for better decision-making. With its global presence, Whatfix has helped Fortune 500 companies worldwide achieve scalable success with technology, backed by marquee investors and a trusted reputation

Highlights

  • Interactive overlays to provide real-time guidance and self-help support within any application
  • Analytics and AI capabilities to enable data-driven insights and decision-making
  • Customizable end-user training content creation, reducing development time by 40
  • Positive software ROI and significant cost savings for enterprises (e.g., $950,000 for a top US company)
  • Global presence with offices in the US, India, UK, Germany, and Australia, serving Fortune 500 clients

Platforms

  • On-Premise Linux
  • Mobile Android
  • Desktop Mac
  • Web
  • Windows
  • Desktop Windows
  • Mac
  • Web-based
  • On-Premise Windows
  • Cloud, SaaS, Web-based
  • Linux
  • Mobile iPhone
  • Desktop Linux
  • Desktop Chromebook
  • Mobile iPad

Languages

  • German
  • English
  • French
  • Korean
  • Spanish
  • Chinese (Simplified)

Features

    • 24/7 Self-Service

    • User Enablement

    • In-App Digital Guidance

    • Alerts and Announcements

    • Analytics and Feedback

    • Management and Customization