xMatters

What is xMatters?

xMatters is an actionable IT alerting platform that relays data between systems while engaging the right people to resolve incidents faster. The cloud-based intelligent communications platform empowers users to perform tasks or resolve incidents effectively by automatically connecting and notifying the most relevant individuals within an enterprise. Resolution teams and individuals are targeted using information based on on-call schedules, skill sets, and escalations, ensuring only present and relevant employees are contacted. Users can create and automate critical incident processes, send and automate escalations, and set up automatic trigger notifications using the monitoring and service management systems of the user's enterprise. The technology and features incorporated in xMatters offer an automated and flexible IT communications solution accessible on mobile, tablet, and desktop devices. By targeting relevant teams of people, xMatters aims to resolve incidents faster and improve the overall efficiency of business processes, automatically informing and updating stakeholders and IT teams on any incidents. Designed for enterprises of any size, xMatters is a service reliability platform trusted by over 2.7 million users at successful startups and global giants

Highlights

• Automated and flexible IT communications solution
• Targets relevant individuals based on on-call schedules, skill sets, and escalations
• Allows users to create and automate critical incident processes, escalations, and notifications
• Accessible on mobile, tablet, and desktop devices
• Aims to resolve incidents faster and improve business process efficiency
• Trusted by over 2.7 million users at enterprises of all sizes