Yonyx

What is Yonyx?

Yonyx is a cloud-based platform that enables organizations to create decision tree-driven interactive guides for customer service, which integrate with their existing CRM systems. These guides help improve the consistency and quality of service delivered, resulting in increased efficiency and customer satisfaction

Highlights

• Interactive Guides: Yonyx provides multimedia flowcharts that guide agents and customers through resolution pathways, unlike traditional call scripts
• CRM Integration: The platform seamlessly integrates with most CRM systems, allowing for streamlined customer service processes
• Productivity Improvement: Agents using Yonyx Interactive Guides experience a 15 increase in productivity, as they no longer need to search through extensive knowledge bases or convert linear articles into conversational interactions
• Customer Self-Service: Yonyx Interactive Guides improve the usage and effectiveness of customer self-service, as the information is presented in a more intuitive and engaging manner.