Zendesk Support Suite

What is Zendesk Support Suite?

This on-demand help desk software offers a comprehensive suite of customer support tools, including a trouble ticket system, knowledge base, and multichannel communication options. With no installation required, users can access the platform through a web-based interface to provide support via email, social media, voice, and mobile phone. The software boasts complete data reporting capabilities, TRUSTe certification for data privacy, and integration with over 90 third-party applications, allowing for seamless integration into existing workflows

Highlights

• Multichannel customer support options (email, social media, voice, mobile)
• Trouble ticket management and knowledge base functionality
• Web-based platform with no installation required
• Extensive integration capabilities with over 90 third-party tools
• Data reporting and TRUSTe certification for data privacy