Zoho CRM Plus

What is Zoho CRM Plus?

Zoho Social and Zoho CRM Plus are powerful tools designed to help businesses streamline their customer-facing operations. Zoho Social is a social media management platform that enables businesses and agencies to grow their online presence, while Zoho CRM Plus is a unified customer experience platform that integrates various customer-facing functions, including sales automation, marketing, customer service, and analytics

Highlights

• Social media management: Zoho Social helps businesses and agencies manage their social media presence, allowing them to grow their online following
• Unified customer experience platform: Zoho CRM Plus brings together sales, marketing, and customer service functions on a single platform, enabling businesses to deliver exceptional customer experiences
• Omnichannel customer engagement: Zoho CRM Plus allows customers to receive help across multiple channels, including email, phone, chat, and social media, ensuring a seamless experience
• Integrated AI capabilities: Zoho CRM Plus features an advanced AI assistant, Zia, which can assist sales, marketing, and support teams with tasks such as sentiment analysis, lead and deal prediction, and generating contextual responses to customer inquiries
• Streamlined business processes: Zoho CRM Plus's Blueprint feature helps businesses set up and execute business processes across teams, enabling efficient collaboration and management of internal processes
• Powerful analytics: Zoho CRM Plus provides a comprehensive set of pre-built dashboards and the ability to create custom dashboards, allowing businesses to gain a holistic view of their customer-facing operations.