What is Zoho CRM?
Zoho CRM is a comprehensive, cloud-based customer relationship management (CRM) solution catering to the diverse needs of businesses, from mid-scale to large-scale enterprises. This 360-degree CRM platform empowers organizations to effectively manage their customer relationships, streamline business processes, and drive growth through an array of robust features and integrations
Highlights
- Contact Management: Enables users to centralize and manage customer information, including details like contact information, communication history, and interaction notes
- Sales Funnels and Pipeline Management: Provides tools to create, track, and optimize sales funnels, helping sales teams manage the customer journey from lead to conversion
- Workflow Automation: Automates repetitive tasks and business processes, improving efficiency and ensuring consistent execution across the organization
- AI-Powered Conversational Assistant: Zia, an intelligent virtual assistant, offers personalized insights, task reminders, and sales process suggestions to individual sales representatives and teams
- Integrations: Seamlessly integrates with over 500 popular business applications, enabling users to centralize their data and streamline their workflows.
Platforms
- Desktop Linux
- Desktop Mac
- Mobile iPhone
- Desktop Windows
- iPhone
- Mobile Android
- Mobile iPad
- Desktop Chromebook
- On-Premise Linux
- Android
- Cloud, SaaS, Web-based
- On-Premise Windows
- Web-based
- iPad
Languages
- Arabic
- Bulgarian
- Czech
- Danish
- German
- English
- French
- Hebrew
- Hindi
- Croatian
- Hungarian
- Italian
- Japanese
- Korean
- Dutch
- Polish
- Portuguese
- Russian
- Spanish
- Swedish
- Turkish
- Vietnamese
- Chinese (Simplified)
Features
Mail Merge- Instantly create bulk Mail Merge
MailMagnet- Reduce email clutter and focus only
Capture leads from your website- Seamlessly
Keep customers emails inside CRM
Social CRM- Link customer's LinkedIn, Facebook
CRM On-The-Go- Stay connected and up-to-date
Stay Secure- Profiles, Hierarchy, Groups & Data
Document Library- Organize & share the latest
Market Smarter- Campaigns, Mass Email &
CRM for Google Apps- Zoho CRM works seamlessly
Extend CRM- APIs, Webhooks & Custom Applications
Improve your Workflow- Automatically assign leads
Pulse- Identify, target and follow-up on inactive
Forecasting- Link data from the Opportunities