Zoho Desk

What is Zoho Desk?

Zoho Desk is a comprehensive customer service platform that empowers businesses to deliver seamless, context-aware support across multiple channels. This cloud-based help desk software consolidates customer communication from various sources, including email, phone, live chat, SMS, and social media, into a unified interface. With Zoho Desk, organizations can assign tasks, automate workflows, and gain real-time insights to enhance agent productivity and build stronger customer relationships

Highlights

• Omnichannel support: Manage customer interactions across email, phone, live chat, SMS, social media, and more in a single platform
• Contextual customer information: Integrate with Zoho CRM to access customer data and history, enabling agents to provide personalized service
• Workflow automation: Streamline mundane tasks like ticket assignment, service escalations, and notification rules through customizable workflow rules
• Customization and reporting: Tailor the platform to your business needs by renaming tabs, adding departments, customizing email templates, and generating detailed reports on customer satisfaction and agent performance
• Integration with business tools: Deeply integrate with the apps and services your team uses daily, eliminating the need for multiple software solutions.