What is Zoho Lens?
Zoho Lens is a cloud-based augmented reality remote assistance platform that empowers technicians and customer-facing teams to provide immediate support to customers using a smartphone camera or smart glass. The solution enables real-time collaboration between on-site personnel and remote experts, offering features such as AR annotation, text chat, and VoIP communication to facilitate efficient troubleshooting and problem-solving
Highlights
- Real-time remote assistance: Technicians can initiate on-demand or scheduled remote assistance sessions to connect with subject-matter experts and receive guidance through live camera streaming and augmented reality tools
- Improved communication and collaboration: Remote experts can leverage AR annotation, text chat, and voice calling to provide step-by-step instructions and guidance to on-site personnel, enhancing the efficiency of problem resolution
- Enhanced user management and auditing: Zoho Lens offers features like session analytics, session recording, rebranding, and file management, which help organizations effectively manage users, improve accountability, and conduct better audits
- Reduced costs and increased productivity: Zoho Lens eliminates the need for expensive in-person visits and travel, enabling organizations to save time and resources while improving the speed of customer issue resolution.