Zonka Feedback

What is Zonka Feedback?

Zonka Customer Experience (CX) Platform is a comprehensive customer and employee feedback management solution designed to help businesses of all sizes capture, analyze, and act on feedback across multiple touchpoints. The platform offers a range of features to enable companies to create world-class experiences, improve customer and employee satisfaction, and drive business growth

Highlights

• Multichannel Feedback Capture: Collect feedback through various channels, including in-person, offline, online, email, and SMS, providing a holistic view of customer and employee experiences
• Real-time Reporting and Insights: Access real-time feedback data, analytics, and trends to identify issues, monitor performance, and make informed, data-driven decisions
• Closed-loop Feedback Management: Respond to feedback, resolve issues, and turn detractors into promoters through a streamlined process of closing the feedback loop
• Customizable Surveys and Metrics: Measure key customer experience metrics, such as Net Promoter Score (NPS), Customer Effort Score (CES), and Customer Satisfaction (CSAT), tailored to your business needs.