Freshservice

What is Freshservice?

Freshservice is a powerful cloud-based IT service management (ITSM) solution that streamlines IT operations and enhances employee experiences. Designed with ITIL best practices in mind, Freshservice provides an intuitive, user-friendly platform that empowers organizations to deliver exceptional service and achieve greater efficiency

Highlights

• Robust Ticketing and Asset Management: Freshservice offers advanced ticketing and asset management capabilities, including automated resource discovery, powerful configuration management, and enhanced impact analysis
• Comprehensive ITSM Functionality: The platform supports core ITSM processes such as Incident, Problem, Change, Release, and Knowledge Management, enabling organizations to align with industry best practices
• Branded Community and Knowledge Base: Freshservice allows companies to create their own branded community and knowledge base, enabling employees to access information and collaborate seamlessly
• Integrations and Customization: The solution seamlessly integrates with a variety of cloud services and business systems, while also offering a customizable platform to meet specific organizational needs
• AI-Powered Insights and Automation: Freshservice leverages artificial intelligence and machine learning to provide contextual and intelligent experiences, streamlining IT operations and improving service delivery
• Developed by the team behind the leading customer support software Freshdesk, Freshservice is a trusted ITSM solution that has been adopted by over 10,000 SMB, mid-market, and enterprise customers worldwide. With its user-friendly interface, rapid deployment, and affordable pricing, Freshservice empowers organizations to enhance IT service delivery, boost employee satisfaction, and drive business success.