What is Freshworks Customer Service Suite?
Freshworks Customer Service Suite is a comprehensive, AI-powered solution that streamlines customer support across multiple channels. This all-in-one platform offers a seamless experience, enabling customers to access automated self-service options, engage in conversational support with agents, and manage complex issues through advanced ticketing functionalities. The suite provides actionable insights for leaders, empowering them to make data-driven decisions to enhance customer satisfaction
Highlights
- Omnichannel support: Allows customers to interact through a variety of integrated touchpoints, including social media, live chat, phone, self-service, screen sharing, and email
- Automated self-service: Provides customers with easy access to AI-powered, self-service options for resolving common inquiries
- Collaborative ticketing management: Enables teams to efficiently collaborate and resolve complex customer issues
- Actionable insights: Offers leaders valuable data and analytics to optimize customer service processes.